Category:
Cyber Rescue
- Immediately change your password.
- Use your account settings to log out of all other devices.
- Activate two-factor authentication if you haven’t already done so, and check that the correct method is selected for authentication.
- Check your account to see if everything is still in place, or if information is missing. There may be new message threads and conversations that you didn’t initiate, which prove that you’ve been hacked and that someone is trying to use your account as part of a scam.
- Report your suspicions or proof to the platform provider, whether that’s your email provider or the social media platform, eg. Facebook or Twitter Support etc..
- If you’re a BIdvest Insurance Cyber Rescue client, you can call the dedicated IT Helpline for further support. If you’re not, your platform provider may require more detailed information from you, which you usually need to submit through a Chat thread with their Support team.
- Follow the recommendations and/or instructions as received by the Bidvest Insurance Cyber Rescue IT Helpline or the platform provider. This may involve making contact with other authorities, like your bank or your local police station, for further instructions or to open a case of fraud, based on the information you have available at this point.