Website Privacy Notice

To provide you with the best possible quotes, assist you with your claim, or submit your application for a job, we may ask you to provide us with your personal information. At Bidvest Insurance, we recognise the importance of protecting the privacy of this information. We are committed to using and storing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Notice outlines how we will use, protect, and ensure the privacy of, your personal information.

1. What Information Do We Collect and Process?

Information You Provide:

  • This includes any details you submit when filling out forms on our site, such as your name, email address, phone number, ID Number, policy number, vehicle details and other personal  information in relation to getting a quotation or raising a query on your policy.

Data from Cookies and Similar Technologies:

  • Cookies are small files stored on your device, such as your laptop, tablet, or cell phone, that help us remember your preferences and improve your browsing experience.
  • We use cookies and other technology to track your activity on our site, such as the pages you visit, and the features you use.
  • We use third-party services, such as Google Analytics, that use cookies to collect data about your interactions with our website. This includes information such as your IP address, the type of device you use, and the pages you visit.
  • Other similar technologies, like web beacons and pixel tags, may also be used to collect data about how you interact with our site and emails.
  • You can manage your cookie preferences through your browser settings.

Usage Data Such as IP Address, Browser Type, and Pages Visited:

  • We automatically collect information about your visit to our site, including your IP address, which identifies your internet connection.
  • We log details about your browser type, operating system, and the device you use to access our site.
  • We track the pages you visit, the time spent on each page, and the links you click to understand your browsing patterns and improve our website.
  • By using our website, you consent to us using third-party tools to improve our website, products and service to you.

Information from Third-Party Services:

  • We may receive data from third-party services you use in connection with our website, such as social media platforms or other online services.
  • This can include information from your social media profiles, preferences, and interactions, which helps us to personalize your experience and provide relevant content.

2. Purpose for the Collection and Use of Your Information

    We use your information to:

  • Provide requested information, quotations and services.
  • Improve our website and user experience.
  • Manage our relationship with you (e.g. customer service and claims).

3. Sharing Your Information

    We may share your information with:

  • Our company employees, subsidiaries, or related companies, so as to provide you with the services which you requested.
  • Service providers and third parties who process data on our behalf.
  • Bidvest partners, including system implementers and software vendors.
  • Law enforcement or regulatory bodies (if so required by law).
  • Professional advisors, such as attorneys and auditors.
  • Non-identifiable data may be shared with third parties.

Note: We ensure all information shared with service providers and Bidvest partners is protected by strict confidentiality agreements.

4. Social Media and Third-Party Platforms

  • Our social media links (e.g. Facebook, Instagram) are not controlled by us; their use is subject to the platforms’ privacy policies.
  • Our website may link to third-party sites; their use is subject to the respective sites’ privacy policies.

5. Children’s Personal Information

  • Users under 18 years need parental or guardian consent to access our website.
  • We do not use or maintain personal information of users under 18 years without the consent of their guardian or parent.

6. Lawful Reasons for Processing

  • We process personal information based on lawful reasons under the Protection of Personal Information Act (POPIA).
  • Where lawful reasons do not apply, we will seek your consent to process your information. You can withdraw consent at any time, but it may affect the efficiency of your website usage.

7. Security and Storage of Information

  • We take reasonable measures to protect your personal information from misuse, loss, and unauthorized access.
  • We will store personal information in electronic or hard copy file format with the relevant third party service providers appointed for this purpose. This includes cloud storage service providers.
  • No method of online transmission or storage is completely secure; we cannot guarantee absolute security.
  • We will only store personal information for as long as necessary to fullfill the purpose for which the information was collected. Thereafter all data will be destroyed or de-identified when no longer needed or legally required.

8. Providing Information About Others

  • If you provide personal information about others, you must have their written consent to do so, and indemnify us against any loss if you do not.

9. Changes to This Privacy Notice

  • We may update this Privacy Notice; changes will be posted on our website. Visit our website regularly to stay informed of updates.

10. Queries, Complaints, and Contact Us

  • For comments, questions, or complaints about this Privacy Notice or your personal information, email us at PAIA@bidvestinsurance.co.za.
  • If you have any queries about your personal information, or would like to update your personal information, email us at admin@bidvestinsurance.co.za.
  • Unsatisfied with our handling of your complaint? Contact the South African Information Regulator at www.inforegulator.org.za.