My Policy
At Bidvest Insurance, we want to make your life easier, stress-free, and more convenient. We’ve tried to make the policy admin process as easy and simple as possible for you, so you can get back to the good stuff.
That is why we’ve created this page to assist all policyholders:
- To update their policy
- To submit claims
- To submit a complaint
All you need to do is complete the form with all your details and we will assist you as soon as possible.
If you’d rather contact us directly, we have provided you with all the necessary contact information below.
Contact Information
Queries and Amendments
All products:
Mondays to Fridays 08:00 – 17:00 (excl. public holidays)
Call: 0861 66 88 88
Email: admin@bidvestinsurance.co.za
Bidvest Insurance Brokers (Pty) Ltd has been appointed by Bidvest Insurance as the administrator for your policy
Claims
All products:
Mondays to Fridays 08:00 – 17:00 (excl. public holidays)
Call: 0861 66 88 88
Email: claims@bidvestinsurance.co.za
Bidvest Insurance Brokers (Pty) Ltd has been appointed by Bidvest Insurance as the administrator for your policy
Complaints
For any complaints you may have, including POPIA or PAIA related complaints, we recommend that you take the following steps after you became aware of the issue giving rise to the complaint:
First, try to resolve the problem by contacting our Complaints Resolution Department:
Tel: 0861 272 777
Email: complaints@bidvestinsurance.co.za
Complaints must, if possible, be made in writing. We will acknowledge receipt of the complaint within 1 business day. The Complaints Resolution Department has 5 business days to resolve a complaint provided that all necessary documents related to the complaint have been provided by the complainant. The complainant will be notified in writing of the decision taken by the Complaints Resolution Department.
Where a complaint is resolved in favour of a complainant, we will offer a full and appropriate redress. Where the complaint is not resolved in favour of the complainant, full reasons will be furnished as well as details of the relevant Ombudsman or Regulator, should the complainant wish to take the matter further.
Ombud Update: The Short-Term Insurance Ombud has amalgamate with the other four financial sector ombud schemes and is now called the National Financial Ombud Scheme South Africa.
NFO Johannesburg Office: 110 Oxford Rd Houghton Estate Johannesburg Gauteng 2198.
NFO Cape Town Office: Claremont Central Building 6th Floor, 6 Vineyard Road, Claremont Western Province 7700
Tel: 0860-800-90 | Email: info@nfosa.co.za
For more information or to lodge a complaint please visit www.nfosa.co.za.